Marc Stinkdorn
- Auteur
Boeken van Marc Stinkdorn
Marc Stickdorn
Marc Stinkdorn
Markus Edgar Hormess
Adam Lawrence
Jakob Scheider
Jakob Schneider
This is Service Design Doing Methods
Marc Stinkdorn
Markus Edgar Hormess
Adam Lawrence
Jakob Schneider
This is Service Design Doing
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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