Introduction
Chapter 1 Don't Mark My Paper, Help Me Get an A
Chapter 2 Building the Right Culture
Chapter 3 My Leadership Point of View
Chapter 4 The Simple Truths About Helping People Win at Work
Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves
Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established
Simple Truth 3: It All Starts with Performance Planning
Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching
Simple Truth 5: Trust Is Key to Effective Coaching
Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive
Simple Truth 7: Redirection Helps Get Performance Back on Track
Simple Truth 8: Deliver Reprimands with Caring Candor
Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam
Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People
Simple Truth 11: Servant Leadership Is the Only Way to Go
Simple Truth 12: Celebrate Success
Epilogue
Appendix A The WD-40 Company Goal Review Form
About the Authors
Services Available
Index
