Breakthrough Performance: Accelerating the Transfo Transformation of Health Care Organizations

Tables, Figures, and Exhibits.
<br />
<br /> Preface.
<br />
<br /> The Authors.
<br />
<br /> Health Care′s New Sense of Urgency.
<br />
<br /> The Relationship Between Business Excellence and Breakthrough Performance.
<br />
<br /> Creating a Climate for Breakthrough Performance.
<br />
<br /> The Characteristics of Breakthrough Performance.
<br />
<br /> How Health Care Leaders Create Breakthrough Performance.
<br />
<br /> Sharpening Your Customer Focus.
<br />
<br /> Aligning the Organization for Action.
<br />
<br /> Team Culture for Breakthrough Performance.
<br />
<br /> Involving the Individual.
<br />
<br /> Seven Indispensable Tools for Breakthrough.
<br />
<br /> The Baldrige Criteria: Your Secret Weapon.
<br />
<br /> Conclusion.
<br />
<br /> Appendix A. A CompAndium of Questions for Breakthrough.
<br />
<br /> Appendix B. Actions to Achieve Breakthrough.
<br />
<br /> References.
<br />
<br /> Index.