Attention Pays

<p>List of Illustrations xxi</p>
<p>Acknowledgments xxiii</p>
<p>A Love Note From Neen xxiii</p>
<p>About the Author xxvii</p>
<p>Introduction xxix</p>
<p>Does Your Attention Pay? xxix</p>
<p>The Costs of Inattention xxxi</p>
<p>Intention Is What Makes Attention Valuable xxxii</p>
<p>An Attention Revolution xxxiv</p>
<p>Attention Pays xxxv</p>
<p>Attention Is Yoga for Your Mind xxxvii</p>
<p>PART ONE DOES YOUR ATTENTION PAY? 1</p>
<p>Chapter 1 Our Attention–Deficit Society 3</p>
<p>Internal Factors 5</p>
<p>The Great Multitasking Myth 5</p>
<p>The Over Trilogy Overwhelmed, Overstressed,</p>
<p>and Overtired 6</p>
<p>Generational Differences 9</p>
<p>External Factors 11</p>
<p>Physical Environment 11</p>
<p>How the Media and Information Overload Changed</p>
<p>Our Attention 12</p>
<p>Our Technology Addiction 14</p>
<p>Our Addiction to Social Media and Apps 18</p>
<p>Destruction of the Work–Life Boundary 21</p>
<p>The Costs of the Attention–Deficit Society 24</p>
<p>Chapter 2 Listen with Your Eyes: The Power of Intentional Attention 29</p>
<p>Intentional Attention 31</p>
<p>Conscious Versus Unconscious 31</p>
<p>Deliberate Versus Distracted 32</p>
<p>Transformational Versus Transactional 33</p>
<p>The Intentional Attention Model 35</p>
<p>Change Is Hard But Oh So Worth It! 38</p>
<p>Change Your Brain 39</p>
<p>Change Your Focus 41</p>
<p>Change Your Habits 43</p>
<p>How to Make Your Attention Pay 47</p>
<p>PART TWO PERSONALLY BE THOUGHTFUL 51</p>
<p>Chapter 3 Personalize Performance: Brand Building, Nido Qubein Style 53</p>
<p>Practice Self–Care 55</p>
<p>Establish a Morning Routine 56</p>
<p>Establish a Night Routine 57</p>
<p>Schedule Recovery Time 59</p>
<p>Set Boundaries with Your Devices and Social Media 60</p>
<p>Manage Your Personal Brand 62</p>
<p>What Does Your Personal Brand Say About You? 62</p>
<p>Become Your Own Publicist 65</p>
<p>Always Plan for the Next Opportunity 65</p>
<p>Find and Connect with Advocates 67</p>
<p>Be the Duck 68</p>
<p>Seek Feedback 68</p>
<p>Manage Your Communications 69</p>
<p>Grow Your Confidence 69</p>
<p>Be Conscious of Your Language 70</p>
<p>Chapter 4 Focus on VIPs: Systemize Thoughtfulness 73</p>
<p>Focus on Your VIPs 74</p>
<p>Who Needs Your Attention in Your Personal Life? 74</p>
<p>Who Needs Your Attention at Work? 77</p>
<p>The Other Kind of VIPs 79</p>
<p>Manage Your Communications with Others 80</p>
<p>Use People s Names 80</p>
<p>Be a Fascinated Listener 80</p>
<p>Know Their Preferred Communication Style and Mode 82</p>
<p>Manage Your Relationships with Others 83</p>
<p>Step Away from the Device! 83</p>
<p>Create Significant Moments 84</p>
<p>Rev Your RAZ for Recognition 87</p>
<p>Implement Systemized Thoughtfulness 88</p>
<p>PART THREE PROFESSIONALLY BE PRODUCTIVE 93</p>
<p>Chapter 5 Prioritize Your Priorities: Create Significant Moments 95</p>
<p>Pack Your Highest Priorities 97</p>
<p>Protect Your Time 99</p>
<p>Systemize Your Calendar 100</p>
<p>Defend Against Your Biggest Distraction 103</p>
<p>Outsource Your Life 106</p>
<p>Guard Your Focus 107</p>
<p> No Is a Complete Sentence 108</p>
<p>Bring Back the Gatekeeper 110</p>
<p>Fight Decision Fatigue 111</p>
<p>Discipline Your Use of Devices and Social Media 112</p>
<p>Chapter 6 Create a Culture of Attention: Stop the Madness 117</p>
<p>Show Them the Path and then Empower Them to Take It 118</p>
<p>Cultivate an Environment Where Productivity Thrives 121</p>
<p>Create an Agile Work Culture 121</p>
<p>Reduce Stress and Promote Healthy Choices 125</p>
<p>Stop the Meeting Madness 129</p>
<p>Communicate Clearly with Contextual Models 132</p>
<p>PART FOUR GLOBALLY BE RESPONSIBLE 137</p>
<p>Chapter 7 Make an Impact: The Great (Disappearing) Barrier Reef 139</p>
<p>You Can Make an Impact 141</p>
<p>Leverage Your Leadership 143</p>
<p>Organizational Stewardship 144</p>
<p>Create a Connection 144</p>
<p>Being Responsible Can also Be Profitable 145</p>
<p>The Power of Employee Service Days 146</p>
<p>Chapter 8 Join the Attention Revolution 149</p>
<p>Bonus Chapter: Build an Organization That Pays Attention 154</p>
<p>Empower Your Team to Give Intentional Attention 156</p>
<p>Leverage Social Media to Surprise and Delight Customers 160</p>
<p>Systemize Thoughtfulness The Mendlowski Method 162</p>
<p>Ensure Customers Get a Consistent Experience 163</p>
<p>Give Attention to Get Attention 164</p>
<p>Peloton: The Poster Child for Intentional Attention 166</p>
<p>Endnotes 170</p>
<p>Index 177</p>