The Customer's Victory

From Corporation to Co-operation

Paperback Engels 1999 9781349412051
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

Specificaties

ISBN13:9781349412051
Taal:Engels
Bindwijze:paperback
Uitgever:Palgrave Macmillan UK

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Inhoudsopgave

Introduction PART ONE: THE PROBLEM The Organisation, Concreteness, Complexity The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy PART TWO: THE PROCESS On the Difficulty of Change and the Difficulty of Managing Change The Frame of Reference Listening to Bureaucrats and Changing Bureaucracy Conclusion: Towards New Organisations?

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        The Customer's Victory