Ten Tasks of Change: Demystifying Changing Organiz Organizations

1. Task I: Appreciating the Situation.
<br />
<br /> Getting Started.
<br />
<br /> Approaching the Organization As a Work System.
<br />
<br /> Approaching Task I As a Dialogue.
<br />
<br /> Assessing the Alignment of Your Environment and Your Purpose.
<br />
<br /> Examining Your Processes and Practices.
<br />
<br /> Estimating the Scope and Impact of Potential Changes.
<br />
<br /> Estimating the Magnitude of the Change Effort.
<br />
<br /> Judging the Organization′s Readiness for Change.
<br />
<br /> Preparing a Compelling Business–Based Case for Change.
<br />
<br /> Summary.
<br />
<br /> 2. Task II: Developing Strategic Alignment.
<br />
<br /> The Work of Task II.
<br />
<br /> Establishing a Communication Network and Strategy.
<br />
<br /> Developing a Dialogue About the State of the Business.
<br />
<br /> Developing a Dialogue About the Business Case for Change.
<br />
<br /> Learning About Alternatives.
<br />
<br /> Developing a Compelling Vision for the Future.
<br />
<br /> Developing a Strategy and Proposed Approach to Change.
<br />
<br /> Developing a High–Level Action Plan.
<br />
<br /> Implementing an Infrastructure.
<br />
<br /> Summary.
<br />
<br /> Task III: Evoking Change Leadership.
<br />
<br /> The Work of Task III.
<br />
<br /> Establishing a Leadership Network.
<br />
<br /> Involving Potential Change Leaders.
<br />
<br /> Enabling the Leadership Network to Act.
<br />
<br /> Providing Support for Leaders′ Future Roles.
<br />
<br /> Defining Change Leadership Behaviors for "Walking the Talk".
<br />
<br /> Clearly Defining the Leadership Rewards and Consequences.
<br />
<br /> Identifying and Securing the Required Support and Resources.
<br />
<br /> Summary.
<br />
<br /> 4. Task IV: Expanding Understanding and Commitment.
<br />
<br /> The Work of Task IV.
<br />
<br /> Establishing Safety Nets for the Organization.
<br />
<br /> Establishing Role Structures for the Change Effort.
<br />
<br /> Establishing Widespread Understanding of the Change.
<br />
<br /> Beginning Appropriate Education Processes for the Entire Organization.
<br />
<br /> Creating and Supporting Ongoing Dialogue.
<br />
<br /> Using Feedback Systems.
<br />
<br /> Creating a More Detailed Action Plan.
<br />
<br /> Summary.
<br />
<br /> 5. Task V: Analyzing Processes.
<br />
<br /> The Work of Task V.
<br />
<br /> Clarifying the Work System′s Purpose and Boundaries.
<br />
<br /> Conducting Technical System Analysis.
<br />
<br /> Conducting a Human Systems Analysis.
<br />
<br /> Analyzing Major Process Threads––A Story.
<br />
<br /> Summary.
<br />
<br /> 6. Task VI: Designing Processes, Work, and Boundaries.
<br />
<br /> The Work of Task VI.
<br />
<br /> Designing for High–Performance Joint Optimization.
<br />
<br /> Clarifying the Organization Structure.
<br />
<br /> Creating a Provisional Design.
<br />
<br /> Summary.
<br />
<br /> 7. Task VII: Planning Implementation.
<br />
<br /> The Work of Task VII.
<br />
<br /> Our Approach to Implementation.
<br />
<br /> Validating the Design.
<br />
<br /> Identifying Further Design Work.
<br />
<br /> Establishing Timelines for Design Work.
<br />
<br /> Establishing Transition Management Process.
<br />
<br /> Establishing Integration Processes and Issue.
<br />
<br /> Resolution Forums.
<br />
<br /> Identifying Individuals or Teams to Complete the Work.
<br />
<br /> Summary.
<br />
<br /> 8. Task VIII: Establishing Metrics.
<br />
<br /> The Work of Task VIII.
<br />
<br /> Determining the Focus of the Metrics.
<br />
<br /> Identifying the Organization′s Learning Needs.
<br />
<br /> Identifying the Organization′s Levels of Output.
<br />
<br /> Identifying Categories of Performance.
<br />
<br /> Identifying Realistic Metrics for Categories.
<br />
<br /> Reinforcing Appropriate Behaviors.
<br />
<br /> Setting the Scope of the Metrics.
<br />
<br /> Determining Data Collection and Analysis Methods.
<br />
<br /> Determining Format, Feedback, and Evaluation Processes.
<br />
<br /> Agreeing on Level of Standardization.
<br />
<br /> Establishing Linkage to Reward System.
<br />
<br /> Summary.
<br />
<br /> 9. Task IX: Managing Transitions.
<br />
<br /> The Work of Task IX.
<br />
<br /> Maintaining Constancy of Purpose and Positive Strategic Intent.
<br />
<br /> Defining Work–Unit Requirements.
<br />
<br /> Establishing Decision Slopes and Plan Transitions.
<br />
<br /> Planning and Supporting the Development of Individual Capabilities.
<br />
<br /> Summary.
<br />
<br /> 10. Task: X: Continuous Learning and Improvement
<br />
<br /> The Work of Task X.
<br />
<br /> Understanding the Organizational Learning Process.
<br />
<br /> Designing Your Organizational Learning Process Thread.
<br />
<br /> Developing Ongoing Capability to Support Organizational Learning.
<br />
<br /> Planning for Closure and Celebration.
<br />
<br /> Summary.
<br />
<br /> 11. A Checklist.
<br />
<br /> The Checklist.