Role Play Made Easy – 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People

About This Book.
<p>About Pfeiffer.</p>
<p>Introduction.</p>
<p>PART ONE: Making the Most of Role Playing.</p>
<p>Chapter One: Understanding Role Playing.</p>
<p>Chapter Two: Overcoming Resistance to Role Playing.</p>
<p>Chapter Three: Planning Your Role Play.</p>
<p>Chapter Four: Implementing the Role Play.</p>
<p>PART TWO: The Role Plays.</p>
<p>Chapter Five: Warm–Up Role Plays.</p>
<p>1. Serving Time in Training: A Parody of Participant Roles.</p>
<p>2. What Are You Doing in a Place Like This? Introductions and Expectations.</p>
<p>3. Lunching with Difficult People: A Warm–Up to Get Ready for Difficult People.</p>
<p>4. Good, Bad, and Ugly Responses: A Warm–Up for Dealing with Different Responses.</p>
<p>5. May I Have Your Attention Please? Warming Up for Speaking in Public.</p>
<p>Chapter Six: Behavior Rehearsals.</p>
<p>6. Greetings and Salutations: A Rehearsal of Welcoming Expressions.</p>
<p>7. I Don t Believe We ve Met: Introducing Yourself to Strangers.</p>
<p>8. Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette.</p>
<p>9. What Are You Looking for in a Job? Sharing Job Satisfaction Needs.</p>
<p>10. Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself.</p>
<p>Chapter Seven: Application Activities.</p>
<p>11. You re Driving Me Nuts: Applying a Model to Ask for Behavior Change.</p>
<p>12. Selling to the Buyer s Needs: A Role Play to Practice Five Selling Techniques.</p>
<p>13. It s Not Just What You Say: Practicing the Nonverbals of Public Speaking.</p>
<p>14. The Persistent Requesting Technique: A Role Play for Dealing with Yes, But . . . .</p>
<p>15. Here s What You re Going to Do: Introducing a Learning Activity.</p>
<p>Chapter Eight: Problem– and People–Focused Role Plays.</p>
<p>16. Show Me the Money: Asking for a Raise or Promotion.</p>
<p>17. Problem? What Problem? A Performance Problem Role Play.</p>
<p>18. Why Are You People So Difficult? A Difficult Person Focused Role Play.</p>
<p>19. Hey, Buddy, That s My Parking Place: Group Role Play on Managing Conflict.</p>
<p>20. Hold the Mayo: Ordering Your Lunch in English.</p>
<p>Chapter Nine: Impromptu Role Plays.</p>
<p>21. Perfect Presentations: A Role–Playing Contest for Effective Presentations.</p>
<p>22. Meeting Madness: A Role Play of the World s Worst Meeting.</p>
<p>23. In 15 Seconds or Less: A Contest on Asking for a Change in Behavior.</p>
<p>24. Tally Ho! A Group Debriefing Activity.</p>
<p>25. The Roving Reporter: An Impromptu Debriefing Role Play.</p>
<p>PART THREE: Designing Your Own Role Plays.</p>
<p>Chapter Ten: The Design.</p>
<p>Chapter Eleven: Forms for Your Use.</p>
<p>Determine Your Learning Goals.</p>
<p>Write a Goal Statement.</p>
<p>Choose the Type of Role Play You Will Design.</p>
<p>Write a General Summary of the Role Play.</p>
<p>Checklist to Determine Role–Play Particulars.</p>
<p>Role–Play Design Format.</p>
<p>Situation Development Form.</p>
<p>General Feedback Form.</p>
<p>Nonverbal Feedback Form.</p>
<p>References.</p>
<p>The Author.</p>
<p>Index.</p>