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The person who runs the company sees IS as being the provider of solutions. "Don t tell me about function point productivity. What we want is faster turnaround time for systems and we re not getting it! Meer
Risk, Reliability and Resilience in Operations Management examines measurement tools and techniques and their real-world application. The book provides a resource that is needed to help solve complex business operations and global supply chains and their important requirements for the accurate measurement of risk, reliability, and resilience to inform decisions and reduce risk. Meer
A clear and compelling guide to the complex world of counterfeiting
This book provides readers with an overview of the complex subject of counterfeiting in the twenty–first century–not the traditional notion of counterfeiting fake currency, but the counterfeiting of luxury goods, pharmaceuticals, engine parts, etc. Meer
This practical, user–friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. Meer
Praise for the First Edition
"This book . . . is a significant addition to the literature on statistical practice . . . should be of considerable interest to those interested in these topics. Meer
This useful guide concisely communicates ten practical statistical methods that are widely applicable to research, product design, process design, validation, manufacturing, and continuous improvement in many different industries. Meer
This book bridges the gap between practitioners of supply–chain management and pharmaceutical industry experts. It aims to help both these groups understand the different worlds they live in and how to jointly contribute to meaningful improvements in supply–chains within the globally important pharmaceutical sector. Meer
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase–total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry′s were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Meer
THE DEFINITIVE RESOURCE ON OUTSOURCING
Outsourcing is the hottest topic in business, and it will likely stay that way. Managers, workers, executives, and almost anyone else involved in any large business will probably have to deal with it one day, in one way or another. Meer
Measurement and Calibration Requirements For Quality Assurance to ISO 9000 Alan S. Morris University of Sheffield, UK Quality assurance is of paramount importance for today′s businesses. Meer
A complete handbook on a critical issue for today′s business leaders–how to improve customer satisfaction, control costs, and maximize profits
Producing a product or service to heighten customer satisfaction–and doing so cost effectively–do not have to be mutually exclusive objectives. Meer
Though companies have amassed an enormous amount of data, they haven′t always been able to use it because it is unstructured, unintegrated, or polluted. Meer
This text provides the reader with a general and widely–applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non–statistical" problem–solving tools, and discusses techniques that are useful when problems are solved by groups or teams of people. Meer
Three decades ago competitiveness was unheard–of; today it has taken the world by storm. But what is it? And will it last? In
Top Class Competitors Stéphane Garelli – professor at IMD business school where he is also head of the World Competitiveness Centre, professor at the University of Lausanne, and former managing director of the World Economic Forum – defines competitiveness as the ability of a nation, company or individual to manage a set of disparate competencies to achieve prosperity. Meer
Energy is a sector where there has always been a serious modelling tradition, but with the worldwide trend away from planned economies to new market structures, the risk, uncertainties and competitive aspects which need to be incorporated pose new challenges to analyse strategic as well as economic behaviour. Meer
Information, Systems and Information Systems making sense of the field Peter Checkland and Sue Holwell Lancaster University, UK Science–based technology helps to shape our lives, and no technology is more powerful in this respect than that associated with information. Meer
A revolutionary way to describe business, xBML (extended Business Modelling Language) is an intuitive graphical language that unlocks the DNA of a corporation using a system of diagrams based on five Ws (Who; What; Which; Where; When). Meer
Author is a certified Quality Assurance Lead Auditor who has worked with more than 100 companies seeking ISO 9000 certification.
∗ One of the only books on ISO 9000 compliance written exclusively for the food industry. Meer
The only product with yield information for more than 1,000 raw food ingredients,
The Book of Yields, Eighth Edition is the chef′s best resource for planning, costing, and preparing food more quickly and accurately. Meer
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries
Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public′s satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Meer
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