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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. Meer
The third-party logistics industry is a growing field. This is the first practical handbook to support managers in the creation and negotiation of logistics contracts from the legal and economic perspective. Meer
Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer's Victory and The Chemistry of Change , François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. Meer
This book presents new and authoritative evidence about change at the workplace, using it to cast light on recent debates about the future of work. The basic questions it poses are whether, and how, British workplaces are responding to the challenge of change, and what are the implications of change both for managers and employees. Meer
In 2000 INSEAD celebrates its forthieth anniversary. In this time INSEAD has grown to be the leading business and management school in Europe, and one of the most successful and influential in the world. Meer
This book provides a sound understanding of stress from organizational, managerial and individual perspectives. It is an ideal guide for managers, HR and OH professionals with responsibility for stress management. Meer
In a competitive environment rivals will quickly respond to changes and improvements. This new contribution demonstrates that companies need to have a methodology for developing strategy with regard to future technology. Meer
Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. Meer
Sport represents a very intense and dynamic form of competition for individuals and for teams. Many of the themes of business, including leadership, teamworking, mentoring and coaching, strategy, innovation, etc. Meer
A new look at performance management that goes beyond discipline approaches and explores how we might integrate thinking through inter-disciplinary research, informed by management practice. Meer
Is it possible to lead well when you’re not the top dog? Leadership expert John C. Maxwell has a simple answer to this commonly-asked question: absolutely. Meer
Environmental Management Accounting (EMA) is increasingly recognised as a distinguished tool of environmental management. It helps to integrate a company's environmental and business interests, whereby enhancing corporate eco-efficiency in terms of reducing environmental costs or making one's product more competitive. Meer
This edited collection comprehensively addresses the widespread regulatory challenges uncovered and changes introduced in financial markets following the 2007-2008 crisis, suggesting strategies by which financial institutions can comply with stringent new regulations and adapt to the pressures of close supervision while responsibly managing risk. Meer
Reductions in public sector spending mean voters will face a period of austerity, higher taxes and declining availability of public sector services. Prevailing public sector management philosophies are no longer applicable. Meer
For operations and supply chain management (SCM) courses. An integrated approach to operations and supply chain management
Introduction to Operations and Supply Chain Management is a unified, comprehensive introduction to both operations and supply chain management. Meer
Corporate Social Disclosure focuses on China and Japan as two countries for critical observations of the latest CSD issues. This volume consists of 12 chapters written by scholars from these two countries, addressing the latest observation of CSD in general as we as in different industries based on their latest research findings. Meer
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