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This book traces the origins of the present information technology revolution, the technological features that underlie its impact, the organisations, the companies and technologies which are governing the current and future growth. Meer
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Meer
Why do so many Americans-working harder and longer and with less security than ever before-question the price of success demanded by today's hot-wired economy? Meer
This book answers the question of how to improve the innovation performance of large companies. It discusses how a wide range of management systems and practices impact innovation performance. Meer
This volume of the series Advances in Risk Analysis consists of papers presented at the 1988 Annual Meeting of the Society for Risk Analysis, which was held October 30 through November 2 at the Mayflower Hotel in Washington, DC. Meer
Leaders extol the value of pursuing challenging goals, but evidence suggests that this leads to disaster as often as success. Drawing upon real-life stories, including the Mount Everest Climbing Disaster, the author shows how destructive goal pursuit can cause the breakdown of learning in teams and calls for rethinking the role of the leader. Meer
In the bestseller A Woman's Place is in the Boardroom the authors described the problem, gave comprehensive views of how it looked from both sides, and presented the arguments for positive change. Meer
Distinctively links stress, self- esteem, health and work as a way to develop individual and organizational strategies for dealing with stress. It proposes an innovative concept of organizational self- esteem and a new philosophy for managing companies in order to create an establishment that is healthy emotionally, economically and ethically. Meer
The arts have faced big changes in recent years. This book explores the changes driven by the crisis of the welfare state and the privatization of public entities. Meer
Eskom is a South African company that has developed from a state utility under apartheid into a competitive state-owned enterprise. This book draws on the knowledge about corporate governance in state-owned enterprises. Meer
Imparting experiences from the theatre world to show how to manage operations in the 21st century, this book provides the key ideas necessary to implement a new operational culture that will lead to excellence in service. Meer
The book presents arguments that are critical of the Basel II Accord, particularly the advanced measurement approach to operational risk. It is argued that the advanced measurement approach is not viable in terms of costs and benefits and is likely to distract financial institutions from the real task of managing operational risk. Meer
This book deals with the organizational use of aesthetic means. Based on the idea that organizations are systems of communication, it is shown that consciously or not, organizations have always used aesthetic means to reinforce their communication. Meer
This book shows how a system theoretical concept of technology helps us to understand the paradoxes of control. It describes a phenomenon which shows regularity that is unexpected against the background of received knowledge within management studies. Meer
Strong family governance can create an environment of smooth decision making, cohesiveness, effective conflict resolution and a directive that moves the business forward. Meer
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